Terms & Conditions

These terms and conditions will apply to all transactions placed online with Bright Shadow Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with British Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website. By using this site you are agreeing to these terms and conditions.

Who we are

Bright Shadow CIO

Bright Shadow is an arts-based dementia charity. We run a programme of creative activities with and for people living with and affected by dementia. We receive funding from various statutory sources, trusts and foundations as well as donations from private individuals.

Registered office: Beach House, Beach Street, Herne Bay, CT6 5PT

Registered Charity Number: 1171042

Contact Number: 01227 467272

Email: Info@brightshadow.org.uk


All items supplied to the customer remain the property of Bright Shadow until final payment of all sums owing in respect of those goods has been received in full by us.

Any products and services, and any samples thereof, we may provide to you are for personal use only. You may not sell or re-sell any of the products or services, and any samples that you receive from us.


We are pleased to accept online order transactions via Paypal using a debit or credit card. All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa,, American Express and Maestro. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

Your security matters to us

We accept major credit and debit cards including MasterCard, Visa,, American Express and Maestro through our payment service provider Paypal. All credit card details are secured with 128-bit encrypted sessions and all sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls. We accept card purchases using on online shop.

We would like you to be confident about ordering online. We use secure technology through Paypal. We ensure that your details are safe and the information you provide is fully encrypted so that it cannot be read by third parties. If you have any questions about security at our Website, you can send an email to info@brightshadow.org.uk

Cancellation Policy

You have the right to cancel this contract within fourteen days from the day after the goods have been received without giving any reason. The cancellation period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods or, in the case of multiple goods under one order, when the last of the goods is similarly acquired.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by post, email or telephone call atBright Shadow CIO, Beach House, Beach Street, Herne Bay, CT6 5PT, 01227 467272,  Info@brightshadow.org.uk. We will then communicate to you an acknowledgement of receipt of such a cancellation by email without delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. This responsibility remains yours.


Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product, due to technical limitations, some colours may vary.

All prices are shown in pound sterling (£).

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our website or other printed matter by us is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our Website is updated regularly.

We reserve the right to alter our prices and specifications without notice.

We reserve the right to make minor changes to the products. We may change the product(s) to reflect changes in relevant laws and regulatory requirements; and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

Design, Copyright & Intellectual Property

All text, graphics, photographic images, packaging, patterns and designs on all Bright Boxes by Bright Shadow  products are protected by copyright, design rights, trade mark rights and other intellectual property rights, which are owned by Bright Shadow.

All content available on the Website, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of Bright Shadow  and is protected by UK and international copyright laws.

The trade marks, logos, and service marks displayed on the Website (collectively, the “Trade Marks”) are the registered and unregistered marks of Bright Shadow and are protected by UK and international Trade Mark laws.

Data Protection

Bright Shadow complies with all aspects of the Data Protection Act. We do not disclose details of our customers to any third party except as set out below: We will collect and store any personal data that you may volunteer whilst using our services, e.g. placing an order or joining our email newsletter for example. 

The type of information that we will collect will include – Your title and name, known address, contact telephone numbers, email address, order details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners. We will collect and store information about you to allow us to process and fulfil any order requirements. If you consent, we will also use this information to provide you with information to keep you up to date on products, services or promotions we run from time to time. 

You can unsubscribe at any time by clicking on the link (unsubscribe) at the bottom of the email. You can also contact us on 01227 467 272 or email us at info@brightshadow.org.uk We will take reasonable steps to create an accurate record of any Personal Information you have submitted through the Website. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information. If you advise us that your Personal Information is no longer accurate, we will, so far as practicable, make corrections.

Limitation of Liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. 

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.


These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Bright Shadow and you are expected to do. 

You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. 

Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions. The Conditions shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.